Privacy Policy and Terms of Service
Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
We receive, collect and store any information you enter on the website or provide us in any other way. In addition, we collect the login, e-mail address, and password for the site login and purchase history. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We collect information about how people use the site, such as but not limited to: time spent on each page, pages most visited, and sales. This information is used to improve products, the site and services. We also collect information regarding services provided by the website, which includes, but is not limited to: mixing and mastering notes, reference tracks, areas for development for 1-1 teaching, and project goals for coaching services.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us, such as your name, phone and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance, services and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, or text messages. We may also contact you regarding services you have purchased to clarify information. For example, but not limited to, technical information, deliverables requirements, discuss creative ideas for the music projects, and ask for revisions of stems or other required media. This will be for mixing and mastering services or any future similar services, for example, but not limited to: remixes, Dolby Atmos mixing, dub-style mixing and music production-based services offered by the site.
You may withdraw your consent to using this data by using the contact form on the website, and ceasing to use the website.
If you would like to correct, amend, or delete any personal information we have about you, you are invited to contact us using the contact form on the website.
Cookies
The following cookies are used by the website hosted on Squarespace.com. There is a banner on the website where you can adjust some of the non-essential settings.
Necessary -These are always on. This is required to enable core site functionality and to remember user preferences and choices, such as language preferences or customised settings.
Performance and Analytics - You can toggle this setting using the pop-up banner at the bottom of the site. These cookies provide quantitative measures of website visitors. With the usage of these cookies, we are able to count visits and traffic sources to improve the performance of our site.
Advertising - You can toggle this setting using the pop-up banner at the bottom of the site. These cookies are used by advertising companies to serve ads that are relevant to your interests.
Square Space Hosting
Our site is hosted on the Squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace.com’s data storage, databases and the general Squarespace.com applications.
All direct payment gateways offered by Squarespace.com are discussed in more detail here: https://www.squarespace.com/payments, and use PCI-compliant servers and SSL-protected checkouts.
Terms of Service
This website is owned and operated by Matt Chapman. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors, but is not limited to: music production teaching, music production coaching, audio mixing services, audio mastering services, sound samples, virtual instrument presets, sound & audio-based videos, a blog, and a digital library with content about music production subjects, and music production guides. By accessing or using the website of our service, you agree that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
When buying an item or service, you agree that: (i) you are responsible for reading the full item listing before committing to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available by contacting us through the contact page on the website.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, may be charged on a monthly basis to your payment method (for example, but not limited to: ongoing services) or as a one-time fee. Please be sure to read the description of the product or service to ensure that you understand the type and frequency of payment charges that may apply.
We may, without prior notice, change the services or products; stop providing the services, products, or any features of the services or products we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
You recognise and agree that by uploading any content (including, but not limited to, multi-tracks, mixes, audio files, stems, sounds, videos, animations, videos, compositions, fonts, logos, illustrations, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to use/upload/transfer/send/release/remix/exploit the content. You agree and consent that the website owner delivering the services (for example, but not limited to: mixing and mastering) is not liable for any breach of copyright by the composer/author/artist, for example, but not limited to: the use of uncleared samples or disputes over originality of lyrical content.
You agree to indemnify and hold Matthew Chapman harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services or products offered on the website.
To the maximum extent permitted by applicable law, in no event shall Matthew Chapman, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the products or services provided.
To the maximum extent permitted by applicable law, Matthew Chapman assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service or products; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms here on this page. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website, products or the services.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with. If you don't want to receive such promotional materials or notices, please notify us at any time or get in contact using the form on the website.
Dated - 16 September 2025